Feedback & Appeals
Tell us when weget it wrong.
Feedback, complaints, and appeals all reach our impartiality committee directly, independent of the audit team involved.
Three submission types
What each submission type means.
Feedback
General comments on our service, process, or auditors - positive or constructive.
Complaint
A specific concern about how an audit, auditor, or certification decision was handled.
Appeal
A formal challenge to a certification decision, requiring your certificate number.
Our process
A clear, timed response.
01
Acknowledgement
We confirm receipt of your submission.
2 working days
02
Assessment
Our impartiality committee reviews the details.
5 working days
03
Response
You receive our full written response.
30 days