Privacy Policy

Certiva Global LLP ("Certiva Global", "we", "us") is committed to protecting the privacy of everyone who interacts with us, our website, and our services. This policy explains what personal information we collect, how we use and safeguard it, and the rights you have over it.

By using our website or submitting information through our forms, you agree to the practices described in this policy.

We may collect the following categories of information:

• Contact details you provide - such as your name, email address, telephone number, and organisation - when you request a quote, contact us, subscribe to updates, or submit feedback or an appeal.
• Details of your enquiry, including the standards or services you are interested in and any message you send us.
• Certificate and audit information necessary to deliver and maintain our certification and conformity assessment services.
• Technical data collected automatically, such as your IP address, browser type, and basic usage information, to keep the site secure and functioning.

We use the information we collect to:

• Respond to your enquiries and provide quotations and information you request.
• Deliver, administer, and maintain our certification, audit, inspection, and training services.
• Manage feedback, complaints, appeals, and certificate verification requests.
• Meet our legal, regulatory, and accreditation obligations.
• Improve our website, services, and communications.

We process personal information where it is necessary to respond to your request or perform a contract with you, where we have a legitimate interest in operating and improving our services, where we need to comply with a legal or accreditation obligation, or where you have given your consent. You may withdraw consent at any time where processing is based on it.

We do not sell your personal information. We may share it only where necessary with trusted service providers who support our operations (such as email delivery and hosting), with accreditation and regulatory bodies where required, or where disclosure is required by law. Any such parties are required to protect your information and use it only for the purposes we specify.

We keep personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, accreditation, or reporting requirements. Certification and audit records are retained for the periods required by the applicable standards and our accreditation obligations.

We apply appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. Access to personal information is limited to personnel who need it to perform their roles, and all such personnel are bound by confidentiality obligations.

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information where there is no overriding legal or contractual reason to retain it.
• Object to or request restriction of certain processing.
• Withdraw consent where processing is based on consent.

Our website uses only the cookies and similar technologies necessary for it to function and to understand basic, aggregated usage. You can control cookies through your browser settings; disabling some cookies may affect how the site works.

We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be published on this page with its effective date.